Mercedes-Benz Vans Service
Maintaining your Mercedes-Benz shouldn’t slow you down. And with our Mercedes-Benz Service, it won’t. Wherever you turn you’ll find certified commercial technicians, heavy-duty state-of-the-art commercial equipment, and low commercial labour rates. And you can trust that no matter which Mercedes-Benz location you call on, we’ll help you get every ounce of power and efficiency out of your work van.
Certified Commercial Technicians
No one knows your Mercedes-Benz van better than our factory-trained service technicians. Using the latest tools and equipment, they’ll have your vehicle back to work in no time.
Extended Service Hours
Select Mercedes-Benz Service locations offer extended hours — so you can make an appointment that best fits your work schedule.
Priority Scheduling
Routine maintenance should never slow you down. That’s why Mercedes-Benz Service offers you priority scheduling. With next-day repair appointments, and maintenance appointments within 3 days, our commercial service specialists are ready to get you moving.
Loaner Vehicle
Should your van ever need service, select Mercedes-Benz Service locations can provide a loaner vehicle to help with the workload while your van is being serviced. Be sure to check availability when scheduling your appointment.
24-Hour Roadside Assistance
If you happen to experience an unexpected stop along the way, Mercedes-Benz 24-Hour Roadside Assistance is always available to get you moving again. Give us a call and authorized personnel will be dispatched to your location to provide services like flat tire replacement, dead battery jumpstart, or fuel delivery should you happen to run out.
Contact 24-Hour Roadside Assistance at 1-800-387-0100.
Mercedes-Benz Genuine Parts
Successful van ownership not only involves the right people servicing your vehicle, but the right parts as well. Mercedes-Benz Genuine Parts fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety.
Collision Repair Service
If you’re ever in a collision, qualified repair experts are on hand at Mercedes-Benz Approved Collision Centres. They’ll perform the repairs necessary to get your Mercedes-Benz van rolling again quickly. For more information, call the Customer Assistance Centre at 1-800-387-0100.
Mercedes-Benz Prepaid Maintenance
Lower tomorrow’s maintenance costs today.
Need to know what’s covered in your prepaid maintenance agreement? Maybe you’d like to see how much you’re saving per km. Here you’ll find all of the information about our Mercedes-Benz Prepaid Maintenance. And if you’ve recently purchased your van, there may still be time to add a Prepaid Maintenance agreement to your van so you’re protected from potential future increases in parts and service costs.
Download the Mercedes-Benz Prepaid Maintenance Brochure
Warranty
Breaking the standards.
We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at an authorized Mercedes-Benz service centre, you can be sure your van has a long and productive career.
Sprinter & Metris
Basic Limited Warranty – 3-YEAR / 60,000 KM
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Powertrain Warranty – 5-YEAR / 100,000 KM
Powertrain coverage for 5 years or 100,000 kilometres, whichever comes first.
Surface Corrosion Warranty – 3-YEAR / 60,000 KM
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Roadside Assistance – 5-YEAR / 100,000 KM
Roadside Assistance is available 24 hours a day, virtually anywhere in Canada or the continental United States.
Sprinter Only
Diesel Engine Limited Warranty – 5-YEAR / 160,000 KM
Coverage for Turbo Diesel engines for 5 years or 160,000 kilometres, whichever comes first.
Emissions Warranty – 5-YEAR / 160,000 KM
Emissions coverage for 5 years or 160,000 kilometres, whichever comes first.
Metris Only
Emissions Warranty – 8-YEAR / 130,000 KM
Emissions coverage for 8 years or 130,000 kilometres, whichever comes first.